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Privacy Policy

Last updated: 6 September 2026

1. Introduction

KnownVoice is operated by Initphase Pte. Ltd., a company registered in Singapore. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our LinkedIn content automation service.

Registered Address: Singapore

2. Information We Collect

Account Information

When you create an account, we collect your name and email address. Passwords are stored as one-way hashes rather than readable text.

LinkedIn Data

When you connect your LinkedIn account, we access and store:

  • Your LinkedIn profile name and photo (for display purposes)
  • Your LinkedIn user ID (to post on your behalf)
  • OAuth access tokens (encrypted, to authenticate API requests)

The publishing connection requests sign-in, profile, email, and personal-post publishing permissions. Optional LinkedIn Insights uses a separate connection that requests basic profile, connection-count, post and profile analytics, organization follower and social-data reading, organization administration, and member and organization social publishing permissions. Requested permissions do not mean every capability is available in KnownVoice; company-page publishing is not currently supported.

With Insights connected, we store profile and authorization details and available performance metrics for KnownVoice-published posts, such as impressions, reaction and comment counts, clicks, and video metrics. Diagnostics can also retrieve follower counts and managed-organization access information. We do not read private messages or import your connection list.

Content Data

We store the content you create or that our AI generates, including draft posts, approved posts, and posting history.

Text entered in the public LinkedIn post formatter stays in your browser unless you choose its optional handoff. Source material, perspectives, drafts, transcripts, audio, or other content submitted to AI-powered generators is processed by our servers and relevant service providers.

RSS Feed Data

If you connect RSS feeds, we store the feed URLs and fetch publicly available article data to generate content suggestions.

3. How We Use Your Information

We use your information to:

  • Provide the content automation service
  • Publish content when you choose to publish or schedule it. Authorized MCP agents can also schedule posts without a separate human-review gate.
  • Generate AI-powered content suggestions based on your brand settings
  • Schedule and manage your content calendar
  • Use optional LinkedIn Insights metrics to show post performance and inform future drafts
  • Send you service-related notifications

4. Data Storage and Security

Your data is stored in Falkenstein, Germany (EU). We implement industry-standard security measures to protect your data:

  • All OAuth tokens and sensitive credentials are encrypted at rest
  • All data transmission uses HTTPS/TLS encryption
  • Access to production systems is restricted and logged

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data only:

  • With LinkedIn, to publish content and retrieve data for integrations you authorize, including optional Insights (via their official API)
  • With AI and transcription providers, as needed to research, transcribe, generate, or revise content. This may include source material, perspectives, drafts, transcripts, audio, and brand settings you submit.
  • If required by law or to protect our legal rights

6. International Data Transfers

Your data is primarily stored in the EU (Falkenstein, Germany). Where we transfer data outside the EU or Singapore, we use appropriate safeguards for the transfer and protection of personal data.

7. Your Rights

Depending on where you are located, including under Singapore's PDPA and EU/UK GDPR, you may have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of processing
  • Disconnect LinkedIn: Revoke our access at any time from Settings

To exercise these rights, contact us at support@knownvoice.com

8. Data Retention

We retain your data for as long as your account is active. When you delete your account:

  • Personal data is deleted within 30 days
  • OAuth tokens are immediately invalidated and deleted
  • Anonymized analytics may be retained for service improvement

9. Cookies

We use essential cookies for authentication and session management. On public pages, Traffic Source provides limited cookieless measurement using daily rotating pseudonymous identifiers derived server-side from network and browser information. It processes page paths, referral and campaign information, browser or device details, and approximate location derived from network information without storing an analytics identifier in your browser.

Choosing "Accept all" enables optional analytics cookies and persistent visitor and session identifiers for returning-visitor, journey, and selected product-event measurement. Choosing essential cookies only, or later withdrawing consent, clears those persistent identifiers and returns measurement to cookieless mode. We suppress both modes when a supported Do Not Track or Global Privacy Control signal is present. Analytics metadata does not include your post text, source material, or perspectives, and we do not use third-party advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Regulatory Contacts

If you have concerns about how we handle your data, you have the right to lodge a complaint with a supervisory authority:

  • Singapore: Personal Data Protection Commission - pdpc.gov.sg
  • EU: Your local data protection authority

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: support@knownvoice.com

Initphase Pte. Ltd.
Singapore